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Frequently Asked Questions |
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Frequently Asked Questions |
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Ordering
Questions
Product
Questions
Sales Rep/Distributor
Questions
Special
Order Questions
Security/Privacy
Questions
Company
Questions
Q: If I order, how long
will it take?
A: Good question. If you are ordering a painting, you
can be pretty sure it will arrive within 10 days. We guarantee
delivery within 4 weeks, because some pictures run out fast and
we have to actually have them painted for you. Rest assured, your
order will arrive in due time. If you are unsatisfied, we will
make it right. Also, if you are ever unsatisfied with our service,
you may report us to the Public Eye, a service that monitors online shopping sites to
make sure customers don't get ripped off.
Q: I don't
have a credit card. Can I pay by check?
A: Yes. We have set up our shopping system with you in
mind. You may shop the same as a credit card customer. When you
are done, just check out and you can specify "Pay by check/money
order." It's THAT simple!
Q: Do the
paintings come "as is?" Or will they be in a frame?
A: Yes and NO. The paintings that you see on this site
are actual scanned papyrus paintings. They come as you see them
here. We do not perform framing, but if you would like us to
suggest a framer in your area, please note that when making your
purchase.
Q: How old is
your parchment?
A: Its not parchment, its papyrus. It is cut and
processed recently - sometimes even made-to-order. It's not
antique material.
Q: Do you
have Christian pictures on papyrus?
A: YEP. We have not put them online yet. We will have
them available long before Christmas. If you would like to know
more, contact
us.
Q: Is it real?
A: YES. All our paintings are set on authentic Egyptian
papyrus material, grown, processed and painted in Egypt. Each
comes with its own Certificate of Authenticity, your proof that
you are the new owner of a valuable AND beautiful painting.
Q: Do you
also sell large (full-size) relief reproductions of Egyptian
artifacts, weapons etc. etc.
A: Yes. These are not items that we always carry. But we
of course have access to them. If you are interested in any
product that you did not find on our site, please contact us, and he will find it quickly and send you
the price and details.
Q: Do you
carry perfume bottles or other items?
A: Yes. Contact us
for prices and details.
Q: I am
looking for a massive, huge [insert name]. Can you get me one?
A: YEP. Probably so. Go contact us about it.
Privacy/Security at Pharaonic Arts
Q: Is it safe
to transmit my payment over the internet?
A: Not always. It depends on WHERE you are buying from
and what type of security they offer. We are very careful to
protect our visitors AND customers from fraud and crime. We use a
secure shopping cart, provided by Americart. Your credit card
information is not even transmitted to us directly. We have to
manually go to the secure site to look at it. In addition, we
keep our operation on a "need-to-know" basis. That
means that only the people who NEED to see your personal
information are allowed to see it. We take security VERY
seriously. (Privacy/security policy HERE)
Q: Will I be
spammed if I give you my email address?
A: Well, if you insist, we COULD... Of course not. Other
companies may do that, but Pharaonic Arts understands the need
for privacy, especially now that overzealous internet marketers
have decided that spamming is ok. I am disturbed by that also.
Don't you just LOVE to get emails that say "Re: Your
question." You KNOW you didn't ask any question! Who ARE
these people? Not us. We get those emails too! (Privacy/security
policy HERE)
Q: How long
have you been in business?
A: We came up wth the idea in October of 1997. We actually began
operating in February of 1998. If you'd like to know more, read
About Pharaonic
Arts.
Still got questions?
Click below!
contact
us
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©2000 Pharaonic Arts of Egypt
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